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Protecting your money

Protecting your money

The NALS Client Money Protection Scheme offers protection and peace of mind for both landlords and tenants.

What does Client Money Protection mean?

NALS firms are all part of a Client Money Protection Scheme. For firms who are also members of ARLA, NAEA, RICS or the Law Society, they are part of the client money protection schemes operated by their relevant body. All other agents are part of the NALS Client Money Protection Scheme.

How can I make a claim?

In the event that you want to make a claim you can simply e-mail providing full contact details and the name of the agent you are dealing with. One of our claims handlers will contact you to discuss the claims process with you and send you a claim form.

The claim form will outline everything you need to know about making a claim, including what evidence you need to support your claim. We can advise you further on this when you contact us.

Are there any limits on what can be claimed under the Scheme?

There is a limit of £25,000 for any one claim. With a limit for landlords of a maximum of three months rent. The total payable for any one case is £300,000 and the total that can be paid out in any one year is £3 million. Claims must be made within a 12 month period of the date of notification to NALS of the misappropriation occurring.

The level and scope of the Client Money Protection Schemes operated by ARLA, NAEA, RICS or the Law Society may vary, and details can be provided by each organisation on request.

How can I check if an agent is part of the NALS Client Money Protection Scheme?

You can either ring us on 01242 581712, email or, alternatively, check out the agent in the Find an Agent section of the website.

Application Portal

Start an online application to join NALS today.

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Or continue an existing one.

Alternatively you can download our offline forms.

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Landlords and Tenants.
Get genuine peace of mind.

Any agent bearing the NALS logo meets industry standards for customer service as well as being part of a Client Money Protection Scheme and offering independent redress.

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